Under the new Pricing Principles, home care providers are required to publish the prices of the most common services and costs under their Home Care Packages in a standardised Schedule on the My Aged Care website.
This must be done by 1 July 2019, and is intended to allow consumers to better understand and compare home care pricing information.
In addition to prescribing the publication of a pricing Schedule, the Pricing Principles require home care providers to:
These changes must be implemented by 1 July 2019 for new home care consumers, and by 1 July 2020 for existing home care consumers.
In addition to the Pricing Principles, the User Rights Amendment (Charter of Aged Care Rights) Principles 2019 become operational on 1 July 2019, and incorporate the four previous Charters relating to the rights of aged care recipients into one single Charter.
Home care service providers must give a signed copy of the new Charter of Aged Care Rights to consumers. Importantly, consumers must be provided with assistance to understand the Charter before the consumer or their authorised representative is given a reasonable opportunity to sign it.
These changes must be implemented by 1 July 2019 for all new consumers, and by 31 December 2019 for all existing consumers.
The Department will be actively monitoring provider compliance with these new requirements, and it is essential that providers ensure their Home Care Agreements are updated to comply with the new legislative provisions to avoid any compliance action.
Our Home Care Agreement has been created to ensure it is compliant with the new legislative requirements, is accessible to consumers, and is easy to read. We include flowcharts and diagrams to ensure that key information is distinguished for consumers.