In these unprecedented times of COVID-19 the financial services industry is undergoing a number of legal changes. These changes aim to provide greater protection for consumers and implement new processes and procedures in light of the social distancing rules.
Part 1 of this legal update looks at the introduction of electronic signatures on affidavits and changes to the AFCA complaints process.
For more on the Australian Financial Complaints Authority process you can view this short presentation pre-recorded with Sarah Rogers, Associate:
This session was recorded on 18 September 2020.
For details of all our COVID-19 tips and updates, visit the Gadens COVID-19 Hub.
Sonia Apikian, Partner
Sarah Rogers, Associate
Jana Stackhouse, Lawyer